Preguntas Frecuentes

Welcome to Mubleti's Help Center

We are committed to providing the best possible customer service experience. Here, you'll find answers to a variety of frequently asked questions and support topics, including how to purchase, shipping details, and information about our return policy.

What payment methods can I use to make my purchase?

We offer the following payment methods:

What is the shipping cost?

The shipping cost will be displayed based on the total purchase amount and location at checkout, just before you complete your purchase.

How are the shipments made?

We work with:

Where can I receive my order?

We ship nationwide.

What is the time frame for making an exchange?

You can request an exchange up to 15 days after the purchase.

What should I do if the product arrives in poor condition?

Please contact us at [email protected], and we will send you a new one.

Is it safe to make payments on mubleti.com?

Absolutely. We take security very seriously. We use SSL encryption on all our pages, meaning your data is transmitted securely. Additionally, we never store your credit card details on our servers.

Do the products come with a warranty?

Yes, all our products come with a 1-year warranty. If you have any issues with your product, please contact us so we can assist you.

How can I track my order?

After making your purchase, you will receive an email confirming your order and a tracking number. You can use this number to track your order on our website.

How long will delivery take?

Delivery time varies depending on the location. Generally, orders are delivered within 5 to 10 business days after payment is confirmed. Once your order has been shipped, you will receive an email with tracking information so you can know exactly when it will arrive.

How can I change my delivery address after placing an order?

If you need to change your delivery address after placing your order, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to change the delivery address.

How can I return an item?

To initiate a return, please contact us within 30 days of receiving the product. We will provide you with a return authorization number and instructions for returning the item.

How can I cancel my order?

To cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we can cancel it and refund your purchase in full.

Do you sell used or refurbished products?

No, all the products we sell at Mubleti are brand new, and we are the manufacturers.

Can I buy a product that is out of stock?

If a product is out of stock, you can opt to receive an email notification when the product is back in stock. Simply contact us.

Where are you located?

Our woodworking workshop is located at Calle 17 B No 03 Este–35, Mosquera – Cundinamarca, but we ship our products nationwide.

Do you have a physical store?

Mubleti is an online furniture store, so we do not have a physical store. However, our customer service team is always available to help you make the right decision and answer any questions you may have. If you have any other questions, please don't hesitate to contact us. Our goal is to make your shopping experience at Mubleti as easy and enjoyable as possible.

Do you offer assembly and/or installation services?

Yes, at Mubleti we offer assembly services for certain products. Please check the product description for more details.

Do you offer discounts for bulk purchases?

Yes, we offer discounts for bulk purchases. For more information, please contact us.

Do you offer international shipping?

Currently, we only offer shipping within the country. However, we are working on expanding our shipping services internationally in the future.

Is it possible to pick up the products in person?

As an online store, we do not offer the option for in-person pickup. However, we work with trusted logistics providers to ensure that your products arrive at your home safely and on time.